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Frequently asked questions
How do I choose a size?
Use the body reference and product-specific garment measurements. Compare with a similar garment you own, allowing room for comfort.
Where do you ship?
Contiguous 48 United States and Washington, D.C. Physical street addresses only; no Alaska, Hawaii, territories, APO/FPO or P.O. boxes.
How much is shipping?
Standard shipping is free on all supported orders.
How long does delivery take?
Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Combined estimate: 4–6 business days from the applicable handling start day. Weekends and U.S. federal holidays are excluded. Delivery dates are not guaranteed.
What is the cutoff?
7:00 PM GMT−06:00 Central Standard Time (Chicago), fixed year-round. Orders at or after the cutoff, on weekends or holidays start their handling calculation on the next business day.
Can I return a dress?
Request authorization within 30 days of receipt. You may try it on for fit. Change-of-mind returns must be unworn, unwashed, unaltered and in original condition and packaging with supplied tags retained.
Who pays return shipping?
You pay return shipping to France for change of mind. We cover necessary return shipping for company errors, damaged or defective goods. No restocking fee.
When will I receive a refund?
After receipt and inspection, approved refunds return to the original payment method within 10 calendar days of approval.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and details. After verification we arrange replacement or refund and cover necessary return shipping.
What currency and tax apply?
Prices are USD. Checkout tax is $0.00; this is not a claim of legal tax exemption.
How do I get payment or order help?
Email [email protected] with order details. A payment attempt is not itself proof of completed payment or accepted order.